Telesmart System Status

Partially Degraded Service

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Uptime over the past 90 days. View historical uptime.
Security as a Service Operational
90 days ago
100.0 % uptime
Today
FortiGate Firewalls Operational
90 days ago
100.0 % uptime
Today
FortiMail Filters Operational
90 days ago
100.0 % uptime
Today
FortiSandbox Appliances Operational
90 days ago
100.0 % uptime
Today
Juniper Firewalls Operational
90 days ago
100.0 % uptime
Today
Internet Services Operational
90 days ago
100.0 % uptime
Today
International Upstream Operational
90 days ago
100.0 % uptime
Today
Auckland Peering Exchanges Operational
90 days ago
100.0 % uptime
Today
Wellington Peering Exchanges Operational
90 days ago
100.0 % uptime
Today
Sydney Peering Exchanges Operational
90 days ago
100.0 % uptime
Today
Data Circuits / "Last Mile Access" Operational
90 days ago
100.0 % uptime
Today
AAPT Fibre Operational
90 days ago
100.0 % uptime
Today
Chorus EUBA/VDSL/HSNS Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Upper North Island Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Lower North Island Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Upper South Island Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Lower South Island Operational
90 days ago
100.0 % uptime
Today
Citylink Fibre - Wellington Operational
90 days ago
100.0 % uptime
Today
Citylink Fibre - Auckland Operational
90 days ago
100.0 % uptime
Today
Enable Fibre - Christchurch Operational
90 days ago
100.0 % uptime
Today
Ultra-fast Fibre - Hamilton Operational
90 days ago
100.0 % uptime
Today
Vector Fibre Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Upper North Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Lower North Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Upper South Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Lower South Island Operational
90 days ago
100.0 % uptime
Today
Hosted Video Conferencing Operational
90 days ago
100.0 % uptime
Today
Video NOW - Auckland Operational
90 days ago
100.0 % uptime
Today
Video NOW - Wellington Operational
90 days ago
100.0 % uptime
Today
Video NOW - Sydney Operational
90 days ago
100.0 % uptime
Today
Hosted Voice Services Operational
90 days ago
100.0 % uptime
Today
Cloud Calling for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Operator Connect for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Voice NOW Operational
90 days ago
100.0 % uptime
Today
Tendfor Contact Centre Operational
90 days ago
100.0 % uptime
Today
Dubber Recording Operational
90 days ago
100.0 % uptime
Today
Cisco Webex Operational
90 days ago
100.0 % uptime
Today
Colocation / Infrastructure as a Service Operational
90 days ago
99.99 % uptime
Today
Sydney Equinix SY3 Operational
90 days ago
100.0 % uptime
Today
Vocus Albany, Auckland Operational
90 days ago
100.0 % uptime
Today
Queen Street, Auckland Operational
90 days ago
100.0 % uptime
Today
Caduceus Datacentre, Wellington Operational
90 days ago
99.95 % uptime
Today
Murphy Street, Thorndon, Wellington Operational
90 days ago
100.0 % uptime
Today
Carrier Data Network Operational
90 days ago
99.99 % uptime
Today
AUS Datacentre - Sydney Equinix (SY3) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Queen Street, Auckland (TDC) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Vocus Albany, Auckland (VDC) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Datacom Orbit Drive, Auckland (ORB) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Datacom Kapua, Hamilton (KAP) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Murphy Street, Thorndon, Wellington (ATT) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Featherston Street, Wellington (CDC) Operational
90 days ago
99.95 % uptime
Today
NZ Datacentre - Enable Hornby, Christchurch (HNB) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Xtreme DC, Thorndon, Wellington (XDC) Operational
90 days ago
100.0 % uptime
Today
Carrier Voice Network Operational
90 days ago
100.0 % uptime
Today
Softswitch Operational
90 days ago
100.0 % uptime
Today
Tollfree Operational
90 days ago
100.0 % uptime
Today
Telesmart Website Operational
90 days ago
100.0 % uptime
Today
Status Page Notifications Degraded Performance
Email Outbound Delivery Operational
SMS Delivery Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Webex Calling Service Maintenance: February 05, 2026 Feb 5, 2026 23:00 - Feb 6, 2026 04:00 NZDT

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, February 05, 2026, 11:00 UTC
Complete: Thursday, February 05, 2026, 16:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Posted on Jan 22, 2026 - 14:17 NZDT

Webex Calling Service Maintenance: February 10, 2026 Feb 10, 2026 02:30-04:30 NZDT

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Monday, February 09, 2026, 14:30 UTC
Complete: Monday, February 09, 2026, 16:30 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Webex Calling Edge Operations Team will be performing work to renew the SSL Certificate that caters to Webex Calling - Multi Tenant product offering hosted on Oracle Access SBC cluster in Melbourne DC. As part of this change, we will be updating DigiCert Intermediate and Root CA as per recent industry wide announcement.

No interruption to service is expected during this change.
Posted on Feb 02, 2026 - 09:58 NZDT

Webex Calling Service Maintenance: February 11, 2026 Feb 11, 2026 01:30-05:30 NZDT

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, February 10, 2026, 13:30 UTC
Complete: Tuesday, February 10, 2026, 17:30 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.

The User Settings Portal will also be impacted.

Call processing is expected to remain unaffected.
Posted on Feb 05, 2026 - 07:19 NZDT

Webex Calling Service Maintenance: February 17, 2026 Feb 17, 2026 02:30-04:30 NZDT

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Monday, February 16, 2026, 14:30 UTC
Complete: Monday, February 16, 2026, 16:30 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Webex Calling Edge Operations Team will be performing work to renew the SSL Certificate that caters to Webex Calling - Multi Tenant product offering hosted on Oracle Access SBC cluster in Sydney DC. As part of this change, we will be updating DigiCert Intermediate and Root CA as per recent industry wide announcement.

No interruption to service is expected during this change.
Posted on Feb 05, 2026 - 07:20 NZDT

Webex Calling Service Maintenance: February 17, 2026 Feb 17, 2026 23:00 - Feb 18, 2026 04:00 NZDT

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, February 17, 2026, 11:00 UTC
Complete: Tuesday, February 17, 2026, 16:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing is expected to remain unaffected.
Posted on Feb 05, 2026 - 07:21 NZDT
Feb 5, 2026
Webex Calling Service Maintenance: February 05, 2026
Completed - The scheduled maintenance has been completed.
Feb 5, 07:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 01:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Wednesday, February 04, 2026, 13:00 UTC
Complete: Wednesday, February 04, 2026, 19:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

User Settings Portal will be impacted.

Call processing should be unaffected.
Jan 28, 10:19 NZDT
Feb 4, 2026
Webex Calling Service Maintenance: February 03, 2026
Completed - The scheduled maintenance has been completed.
Feb 4, 04:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 23:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, February 03, 2026, 11:00 UTC
Complete: Tuesday, February 03, 2026, 16:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Jan 21, 12:51 NZDT
Feb 3, 2026
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026
Webex Calling Service Maintenance: January 30, 2026
Completed - The scheduled maintenance has been completed.
Jan 30, 08:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 02:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, January 29, 2026, 14:00 UTC
Complete: Thursday, January 29, 2026, 20:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

User Settings Portal will be impacted.

Call processing should be unaffected.
Jan 16, 07:13 NZDT
Webex Calling Service Maintenance: January 29, 2026
Completed - The scheduled maintenance has been completed.
Jan 30, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 23:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, January 29, 2026, 11:00 UTC
Complete: Thursday, January 29, 2026, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Jan 16, 07:12 NZDT
Jan 29, 2026
Webex Calling Service Maintenance: January 29, 2026
Completed - The scheduled maintenance has been completed.
Jan 29, 07:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 29, 01:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Wednesday, January 28, 2026, 13:00 UTC
Complete: Wednesday, January 28, 2026, 19:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

User Settings Portal will be impacted.

Call processing should be unaffected.
Jan 20, 15:43 NZDT
Jan 28, 2026
Webex Calling Service Maintenance: January 27, 2026
Completed - The scheduled maintenance has been completed.
Jan 28, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 23:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, January 27, 2026, 11:00 UTC
Complete: Tuesday, January 27, 2026, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Jan 16, 07:11 NZDT
Jan 27, 2026
Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
Webex Calling Service Maintenance: January 22, 2026
Completed - The scheduled maintenance has been completed.
Jan 23, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 23:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, January 22, 2026, 11:00 UTC
Complete: Thursday, January 22, 2026, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Jan 8, 13:39 NZDT
Jan 22, 2026
Webex Calling Service Maintenance: January 22, 2026
Completed - The scheduled maintenance has been completed.
Jan 22, 08:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 01:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Wednesday, January 21, 2026, 13:00 UTC
Complete: Wednesday, January 21, 2026, 20:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

User Settings Portal will be impacted.

Call processing should be unaffected.
Jan 12, 12:25 NZDT
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