Telesmart System Status

All Systems Operational

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View the status of all Telesmart products and services, and sign up for live updates.

Uptime over the past 90 days. View historical uptime.
Security as a Service Operational
90 days ago
100.0 % uptime
Today
FortiGate Firewalls Operational
90 days ago
100.0 % uptime
Today
FortiMail Filters Operational
90 days ago
100.0 % uptime
Today
FortiSandbox Appliances Operational
90 days ago
100.0 % uptime
Today
Juniper Firewalls Operational
90 days ago
100.0 % uptime
Today
Internet Services Operational
90 days ago
100.0 % uptime
Today
International Upstream Operational
90 days ago
100.0 % uptime
Today
Auckland Peering Exchanges Operational
90 days ago
100.0 % uptime
Today
Wellington Peering Exchanges Operational
90 days ago
100.0 % uptime
Today
Sydney Peering Exchanges Operational
90 days ago
100.0 % uptime
Today
Data Circuits / "Last Mile Access" Operational
90 days ago
99.99 % uptime
Today
AAPT Fibre Operational
90 days ago
100.0 % uptime
Today
Chorus EUBA/VDSL/HSNS Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Upper North Island Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Lower North Island Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Upper South Island Operational
90 days ago
99.99 % uptime
Today
Chorus NGA - Lower South Island Operational
90 days ago
100.0 % uptime
Today
Citylink Fibre - Wellington Operational
90 days ago
100.0 % uptime
Today
Citylink Fibre - Auckland Operational
90 days ago
100.0 % uptime
Today
Enable Fibre - Christchurch Operational
90 days ago
100.0 % uptime
Today
Ultra-fast Fibre - Hamilton Operational
90 days ago
100.0 % uptime
Today
Vector Fibre Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Upper North Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Lower North Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Upper South Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Lower South Island Operational
90 days ago
100.0 % uptime
Today
Hosted Video Conferencing Operational
90 days ago
100.0 % uptime
Today
Video NOW - Auckland Operational
90 days ago
100.0 % uptime
Today
Video NOW - Wellington Operational
90 days ago
100.0 % uptime
Today
Video NOW - Sydney Operational
90 days ago
100.0 % uptime
Today
Hosted Voice Services Operational
90 days ago
100.0 % uptime
Today
Cloud Calling for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Operator Connect for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Voice NOW Operational
90 days ago
100.0 % uptime
Today
Tendfor Contact Centre Operational
90 days ago
100.0 % uptime
Today
Dubber Recording Operational
90 days ago
100.0 % uptime
Today
Cisco Webex Operational
90 days ago
100.0 % uptime
Today
Colocation / Infrastructure as a Service Operational
90 days ago
99.99 % uptime
Today
Sydney Equinix SY3 Operational
90 days ago
100.0 % uptime
Today
Vocus Albany, Auckland Operational
90 days ago
100.0 % uptime
Today
Queen Street, Auckland Operational
90 days ago
100.0 % uptime
Today
Caduceus Datacentre, Wellington Operational
90 days ago
99.95 % uptime
Today
Murphy Street, Thorndon, Wellington Operational
90 days ago
100.0 % uptime
Today
Carrier Data Network Operational
90 days ago
99.99 % uptime
Today
AUS Datacentre - Sydney Equinix (SY3) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Queen Street, Auckland (TDC) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Vocus Albany, Auckland (VDC) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Datacom Orbit Drive, Auckland (ORB) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Datacom Kapua, Hamilton (KAP) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Murphy Street, Thorndon, Wellington (ATT) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Featherston Street, Wellington (CDC) Operational
90 days ago
99.95 % uptime
Today
NZ Datacentre - Enable Hornby, Christchurch (HNB) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Xtreme DC, Thorndon, Wellington (XDC) Operational
90 days ago
100.0 % uptime
Today
Carrier Voice Network Operational
90 days ago
100.0 % uptime
Today
Softswitch Operational
90 days ago
100.0 % uptime
Today
Tollfree Operational
90 days ago
100.0 % uptime
Today
Telesmart Website Operational
90 days ago
100.0 % uptime
Today
Status Page Notifications Operational
Email Outbound Delivery Operational
SMS Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Webex Calling Service Maintenance: December 16, 2025 Dec 16, 2025 23:00 - Dec 17, 2025 06:00 NZDT

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, December 16, 2025, 11:00 UTC
Complete: Tuesday, December 16, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Posted on Dec 04, 2025 - 14:32 NZDT

Webex Calling Service Maintenance: December 18, 2025 Dec 18, 2025 23:00 - Dec 19, 2025 06:00 NZDT

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, December 18, 2025, 11:00 UTC
Complete: Thursday, December 18, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Posted on Dec 04, 2025 - 14:33 NZDT
Dec 12, 2025
Webex Calling Service Maintenance: December 11, 2025
Completed - The scheduled maintenance has been completed.
Dec 12, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 23:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, December 11, 2025, 11:00 UTC
Complete: Thursday, December 11, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Nov 27, 10:15 NZDT
Dec 11, 2025
Dec 10, 2025
Webex Calling Service Maintenance: December 09, 2025
Completed - The scheduled maintenance has been completed.
Dec 10, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 23:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, December 09, 2025, 11:00 UTC
Complete: Tuesday, December 09, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Nov 26, 07:47 NZDT
Dec 9, 2025
Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025
Webex Calling Service Maintenance: December 05, 2025
Completed - The scheduled maintenance has been completed.
Dec 5, 08:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 5, 02:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, December 04, 2025, 14:00 UTC
Complete: Thursday, December 04, 2025, 20:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

User Settings Portal will be impacted.
Nov 21, 12:02 NZDT
Webex Calling Service Maintenance: December 04, 2025
Completed - The scheduled maintenance has been completed.
Dec 5, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 4, 23:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, December 04, 2025, 10:00 UTC
Complete: Thursday, December 04, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Nov 21, 12:01 NZDT
Dec 4, 2025
Dec 3, 2025
Webex Calling Service Maintenance: December 04, 2025
Completed - The scheduled maintenance has been completed.
Dec 3, 08:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 01:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Wednesday, December 03, 2025, 13:00 UTC
Complete: Wednesday, December 03, 2025, 20:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

User Settings Portal will be impacted.

Call processing should be unaffected.
Nov 27, 10:13 NZDT
Webex Calling Service Maintenance: December 02, 2025
Completed - The scheduled maintenance has been completed.
Dec 3, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 23:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, December 02, 2025, 10:00 UTC
Complete: Tuesday, December 02, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Nov 19, 13:58 NZDT
Dec 2, 2025
Dec 1, 2025
Planned Maintenance – 30 November 2025
Completed - The scheduled maintenance has been completed.
Dec 1, 03:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 30, 23:00 NZDT
Scheduled - Telesmart would like to inform you that there will be an outage to some services on this date during times specified below.

Reason for Work: Firmware upgrade on core network devices
Impact Expected: 2x up to 25 minutes outage
Services Impacted: Internet and Voice

If you have any questions regarding this maintenance contact our Help Desk on helpdesk@telesmart.co.nz
or 0800 TELESMART (0800 835 376).
Nov 25, 12:21 NZDT
Nov 30, 2025
Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

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