All Systems Operational
Security as a Service Operational
90 days ago
100.0 % uptime
Today
FortiGate Firewalls Operational
90 days ago
100.0 % uptime
Today
FortiMail Filters Operational
90 days ago
100.0 % uptime
Today
FortiSandbox Appliances Operational
90 days ago
100.0 % uptime
Today
Juniper Firewalls Operational
90 days ago
100.0 % uptime
Today
Internet Services Operational
90 days ago
100.0 % uptime
Today
International Upstream Operational
90 days ago
100.0 % uptime
Today
Auckland Peering Exchanges ? Operational
90 days ago
100.0 % uptime
Today
Wellington Peering Exchanges Operational
90 days ago
100.0 % uptime
Today
Sydney Peering Exchanges Operational
90 days ago
100.0 % uptime
Today
Data Circuits / "Last Mile Access" Operational
90 days ago
100.0 % uptime
Today
AAPT Fibre Operational
90 days ago
100.0 % uptime
Today
Chorus EUBA/VDSL/HSNS Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Upper North Island Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Lower North Island Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Upper South Island Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Lower South Island Operational
90 days ago
100.0 % uptime
Today
Citylink Fibre - Wellington Operational
90 days ago
100.0 % uptime
Today
Citylink Fibre - Auckland Operational
90 days ago
100.0 % uptime
Today
Enable Fibre - Christchurch Operational
90 days ago
100.0 % uptime
Today
Ultra-fast Fibre - Hamilton Operational
90 days ago
100.0 % uptime
Today
Vector Fibre Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Upper North Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Lower North Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Upper South Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Lower South Island Operational
90 days ago
100.0 % uptime
Today
Hosted Video Conferencing Operational
90 days ago
100.0 % uptime
Today
Video NOW - Auckland Operational
90 days ago
100.0 % uptime
Today
Video NOW - Wellington Operational
90 days ago
100.0 % uptime
Today
Video NOW - Sydney Operational
90 days ago
100.0 % uptime
Today
Hosted Voice Services Operational
90 days ago
100.0 % uptime
Today
Cloud Calling for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Voice NOW ? Operational
90 days ago
100.0 % uptime
Today
Telesmart SKY ? Operational
90 days ago
100.0 % uptime
Today
Colocation / Infrastructure as a Service Operational
90 days ago
99.99 % uptime
Today
Sydney Equinix SY3 Operational
90 days ago
100.0 % uptime
Today
Vocus Albany, Auckland Operational
90 days ago
100.0 % uptime
Today
Queen Street, Auckland Operational
90 days ago
100.0 % uptime
Today
Caduceus Datacentre, Wellington Operational
90 days ago
99.95 % uptime
Today
Murphy Street, Thorndon, Wellington Operational
90 days ago
100.0 % uptime
Today
Carrier Data Network Operational
90 days ago
99.99 % uptime
Today
AUS Datacentre - Sydney Equinix (SY3) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Queen Street, Auckland (TDC) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Vocus Albany, Auckland (VDC) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Datacom Orbit Drive, Auckland (ORB) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Datacom Kapua, Hamilton (KAP) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Murphy Street, Thorndon, Wellington (ATT) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Featherston Street, Wellington (CDC) Operational
90 days ago
99.95 % uptime
Today
NZ Datacentre - Enable Hornby, Christchurch (HNB) Operational
90 days ago
100.0 % uptime
Today
Carrier Voice Network Operational
90 days ago
99.97 % uptime
Today
Softswitch Operational
90 days ago
99.97 % uptime
Today
Telesmart Website Operational
90 days ago
100.0 % uptime
Today
Status Page Notifications Operational
Email Outbound Delivery Operational
SMS Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
had a major outage
had a partial outage
Past Incidents
Apr 3, 2020

No incidents reported today.

Apr 2, 2020

No incidents reported.

Apr 1, 2020
Resolved - Our technical team is happy that this issue is now completely resolved after a period of monitoring showed no further issues.

If you continue to experience issues please contact our service desk on 0800 835 376 or helpdesk@telesmart.co.nz
Apr 1, 15:15 NZDT
Monitoring - Our technical team has resolved the issue and is now monitoring the service for further reoccurrence. If you continue to experience issues please contact our service desk on 0800 835 376 or helpdesk@telesmart.co.nz
Apr 1, 10:17 NZDT
Identified - Our technical team has identified the fault as a router crash, datacentre operations staff are restarting the router now.

Estimated time of resolution: 15 Minutes

Next communication: 30 minutes
Apr 1, 09:39 NZDT
Investigating - Telesmart would like to inform you that we are currently experiencing an issue with one of our core routers in Wellington which will affect all services at the Caduceus Datacentre.
Our technical team has been dispatched and are currently investigating.

Estimated time of resolution: To be determined

Next communication: 30 minutes
Apr 1, 09:13 NZDT
Mar 31, 2020

No incidents reported.

Mar 30, 2020

No incidents reported.

Mar 29, 2020

No incidents reported.

Mar 28, 2020

No incidents reported.

Mar 27, 2020

No incidents reported.

Mar 26, 2020

No incidents reported.

Mar 25, 2020
Completed - The scheduled maintenance has been completed.
Mar 25, 18:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 00:00 NZDT
Scheduled - Telesmart would like to inform you that there will be an outage to some domestic peering services on this date during times specified below.

Reason for Work: Capacity upgrades
Impact Expected: None - All production internet traffic will route via alternate paths
Services Impacted: Wellington domestic internet peering

Please do not hesitate to contact us if you have any questions.
Mar 24, 23:19 NZDT
Mar 24, 2020
Resolved - Our technical team is happy that this issue is now completely resolved after a period of monitoring showed no further issues.

If you continue to experience issues please contact our service desk on 0800 835 376 or helpdesk@telesmart.co.nz
Mar 24, 09:55 NZDT
Update - Service status update
Mar 23, 09:45 NZDT
Identified - Telesmart would like to inform you that due to high capacity demands some hosted voice platforms are receiving an unprecedented amount of calls. This is causing some calls to fail intermittently. Our engineers are working to increase capacity as soon as possible.

Estimated time of resolution: TBA

Next communication: 30 minutes
Mar 23, 09:45 NZDT
Mar 23, 2020
Completed - The scheduled maintenance has been completed.
Mar 23, 00:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 22:01 NZDT
Scheduled - Telesmart would like to inform you that there will be an outage to some network and voice services on this date during times specified below.

Reason for Work: Planned network upgrade
Impact Expected: Up to 2x 90 second outages to some services during work window
Services Impacted: Wellington based Carrier SIP, WAN and Internet.

Please do not hesitate to contact us if you have any questions.
Mar 12, 14:39 NZDT
Mar 21, 2020
Resolved - Our technical team is happy that this issue is now completely resolved after a period of monitoring showed no further issues.

If you continue to experience issues please contact our service desk on 0800 835 376 or helpdesk@telesmart.co.nz
Mar 21, 00:01 NZDT
Monitoring - Telesmart have been informed that a workaround has been put in place and now all inbound calling is functioning as expected. Our technical team will continue to monitor the situation. If you continue to experience issues please contact our service desk on 0800 835 376 or helpdesk@telesmart.co.nz
Mar 17, 13:44 NZDT
Identified - Telesmart have been informed that the upstream incident has reoccured as an intermittent fault. At this stage all outbound calling is fully functional but some inbound calls are failing intermittently. Work to correct the issue is continuing.

Next communication: 30 minutes
Mar 17, 11:53 NZDT
Monitoring - Telesmart have been informed that the issue has been resolved upstream and our technical team are monitoring and testing for full resolution of the fault. At this stage inbound calling appears to be functioning normally but we will continue to monitor the situation carefully. If you continue to experience issues please contact our service desk on 0800 835 376 or servicedesk@telesmart.co.nz
Mar 17, 10:40 NZDT
Investigating - Telesmart would like to inform you that one of our upstream voice carriers is experiencing a major fault which is affecting all inbound and outbound calls via that carrier.
Our technical team has rerouted all outbound calls to avoid this carrier but inbound calls to some DDIs are still failing. We are working closely with the carrier in question towards a rapid resolution.

Estimated time of resolution: To be determined

Next communication: 30 minutes
Mar 17, 10:00 NZDT
Mar 20, 2020

No incidents reported.