Telesmart System Status

All Systems Operational

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View the status of all Telesmart products and services, and sign up for live updates.

Uptime over the past 90 days. View historical uptime.
Security as a Service Operational
90 days ago
100.0 % uptime
Today
FortiGate Firewalls Operational
90 days ago
100.0 % uptime
Today
FortiMail Filters Operational
90 days ago
100.0 % uptime
Today
FortiSandbox Appliances Operational
90 days ago
100.0 % uptime
Today
Juniper Firewalls Operational
90 days ago
100.0 % uptime
Today
Internet Services Operational
90 days ago
100.0 % uptime
Today
International Upstream Operational
90 days ago
100.0 % uptime
Today
Auckland Peering Exchanges Operational
90 days ago
100.0 % uptime
Today
Wellington Peering Exchanges Operational
90 days ago
100.0 % uptime
Today
Sydney Peering Exchanges Operational
90 days ago
100.0 % uptime
Today
Data Circuits / "Last Mile Access" Operational
90 days ago
100.0 % uptime
Today
AAPT Fibre Operational
90 days ago
100.0 % uptime
Today
Chorus EUBA/VDSL/HSNS Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Upper North Island Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Lower North Island Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Upper South Island Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Lower South Island Operational
90 days ago
100.0 % uptime
Today
Citylink Fibre - Wellington Operational
90 days ago
100.0 % uptime
Today
Citylink Fibre - Auckland Operational
90 days ago
100.0 % uptime
Today
Enable Fibre - Christchurch Operational
90 days ago
100.0 % uptime
Today
Ultra-fast Fibre - Hamilton Operational
90 days ago
100.0 % uptime
Today
Vector Fibre Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Upper North Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Lower North Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Upper South Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Lower South Island Operational
90 days ago
100.0 % uptime
Today
Hosted Video Conferencing Operational
90 days ago
100.0 % uptime
Today
Video NOW - Auckland Operational
90 days ago
100.0 % uptime
Today
Video NOW - Wellington Operational
90 days ago
100.0 % uptime
Today
Video NOW - Sydney Operational
90 days ago
100.0 % uptime
Today
Hosted Voice Services Operational
90 days ago
100.0 % uptime
Today
Cloud Calling for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Operator Connect for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Voice NOW Operational
90 days ago
100.0 % uptime
Today
Tendfor Contact Centre Operational
90 days ago
100.0 % uptime
Today
Dubber Recording Operational
90 days ago
100.0 % uptime
Today
Cisco Webex Operational
90 days ago
100.0 % uptime
Today
Colocation / Infrastructure as a Service Operational
90 days ago
100.0 % uptime
Today
Sydney Equinix SY3 Operational
90 days ago
100.0 % uptime
Today
Vocus Albany, Auckland Operational
90 days ago
100.0 % uptime
Today
Queen Street, Auckland Operational
90 days ago
100.0 % uptime
Today
Caduceus Datacentre, Wellington Operational
90 days ago
100.0 % uptime
Today
Murphy Street, Thorndon, Wellington Operational
90 days ago
100.0 % uptime
Today
Carrier Data Network Operational
90 days ago
100.0 % uptime
Today
AUS Datacentre - Sydney Equinix (SY3) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Queen Street, Auckland (TDC) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Vocus Albany, Auckland (VDC) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Datacom Orbit Drive, Auckland (ORB) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Datacom Kapua, Hamilton (KAP) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Murphy Street, Thorndon, Wellington (ATT) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Featherston Street, Wellington (CDC) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Enable Hornby, Christchurch (HNB) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Xtreme DC, Thorndon, Wellington (XDC) Operational
90 days ago
100.0 % uptime
Today
Carrier Voice Network Operational
90 days ago
100.0 % uptime
Today
Softswitch Operational
90 days ago
100.0 % uptime
Today
Tollfree Operational
90 days ago
100.0 % uptime
Today
Telesmart Website Operational
90 days ago
100.0 % uptime
Today
Status Page Notifications Operational
Email Outbound Delivery Operational
SMS Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Webex Calling Service Maintenance: February 26, 2026 Feb 26, 2026 01:00-07:00 NZDT

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Wednesday, February 25, 2026, 13:00 UTC
Complete: Wednesday, February 25, 2026, 19:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.

The User Settings Portal will also be impacted.

Call processing is expected to remain unaffected.
Posted on Feb 16, 2026 - 12:07 NZDT

Webex Calling Service Maintenance: February 26, 2026 Feb 26, 2026 23:00 - Feb 27, 2026 04:00 NZDT

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, February 26, 2026, 11:00 UTC
Complete: Thursday, February 26, 2026, 16:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing is expected to remain unaffected.
Posted on Feb 12, 2026 - 14:56 NZDT

Webex Calling Service Maintenance: February 27, 2026 Feb 27, 2026 02:00-08:00 NZDT

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, February 26, 2026, 14:00 UTC
Complete: Thursday, February 26, 2026, 20:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.

The User Settings Portal will also be impacted.

Call processing is expected to remain unaffected.
Posted on Feb 12, 2026 - 14:58 NZDT

Planned Maintenance – 1st March 2026 Mar 1, 2026 22:00 - Mar 2, 2026 00:00 NZDT

Telesmart would like to inform you that there will be an outage to some services on this date during times specified below.

Reason for Work: Firmware upgrade on hosted firewalls
Impact Expected: Upto 10 minutes Internet outage
Services Impacted: Internet based services

If you have any questions regarding this maintenance contact our Help Desk on helpdesk@telesmart.co.nz
or 0800 TELESMART (0800 835 376).
Posted on Feb 23, 2026 - 16:21 NZDT

Webex Calling Service Maintenance: March 03, 2026 Mar 3, 2026 23:00 - Mar 4, 2026 04:00 NZDT

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, March 03, 2026, 11:00 UTC
Complete: Tuesday, March 03, 2026, 16:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing is expected to remain unaffected.
Posted on Feb 18, 2026 - 12:40 NZDT

Webex Calling Service Maintenance: March 05, 2026 Mar 5, 2026 01:00-07:00 NZDT

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Wednesday, March 04, 2026, 13:00 UTC
Complete: Wednesday, March 04, 2026, 19:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.

The User Settings Portal will also be impacted.

Call processing is expected to remain unaffected.
Posted on Feb 23, 2026 - 08:59 NZDT

Webex Calling Service Maintenance: March 05, 2026 Mar 5, 2026 23:00 - Mar 6, 2026 04:00 NZDT

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, March 05, 2026, 11:00 UTC
Complete: Thursday, March 05, 2026, 16:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing is expected to remain unaffected.
Posted on Feb 23, 2026 - 08:58 NZDT
Feb 25, 2026
Webex Calling Service Maintenance: February 24, 2026
Completed - The scheduled maintenance has been completed.
Feb 25, 04:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 23:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, February 24, 2026, 11:00 UTC
Complete: Tuesday, February 24, 2026, 16:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing is expected to remain unaffected.
Feb 10, 15:31 NZDT
Feb 24, 2026
Webex Calling Service Maintenance: February 24, 2026
Completed - The scheduled maintenance has been completed.
Feb 24, 04:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 02:30 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Monday, February 23, 2026, 14:30 UTC
Complete: Monday, February 23, 2026, 16:30 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Webex Calling Edge Operations Team will be performing work to renew the SSL Certificate that caters to Webex Calling - Multi Tenant product offering hosted on Oracle Access SBC cluster in Sydney DC. As part of this change, we will be updating DigiCert Intermediate and Root CA as per recent industry wide announcement.

No interruption to service is expected during this change.
Feb 10, 15:30 NZDT
Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026
Webex Calling Service Maintenance: February 19, 2026
Completed - The scheduled maintenance has been completed.
Feb 20, 04:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 23:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, February 19, 2026, 11:00 UTC
Complete: Thursday, February 19, 2026, 16:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable for the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing is expected to remain unaffected.
Feb 5, 14:57 NZDT
Feb 19, 2026
Feb 18, 2026
Webex Calling Service Maintenance: February 19, 2026
Completed - The scheduled maintenance has been completed.
Feb 18, 07:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 01:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Wednesday, February 18, 2026, 13:00 UTC
Complete: Wednesday, February 18, 2026, 19:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.

The User Settings Portal will also be impacted.

Call processing is expected to remain unaffected.
Feb 9, 13:38 NZDT
Webex Calling Service Maintenance: February 17, 2026
Completed - The scheduled maintenance has been completed.
Feb 18, 04:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 23:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, February 17, 2026, 11:00 UTC
Complete: Tuesday, February 17, 2026, 16:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing is expected to remain unaffected.
Feb 5, 07:21 NZDT
Feb 17, 2026
Webex Calling Service Maintenance: February 17, 2026
Completed - The scheduled maintenance has been completed.
Feb 17, 04:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 02:30 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Monday, February 16, 2026, 14:30 UTC
Complete: Monday, February 16, 2026, 16:30 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Webex Calling Edge Operations Team will be performing work to renew the SSL Certificate that caters to Webex Calling - Multi Tenant product offering hosted on Oracle Access SBC cluster in Sydney DC. As part of this change, we will be updating DigiCert Intermediate and Root CA as per recent industry wide announcement.

No interruption to service is expected during this change.
Feb 5, 07:20 NZDT
Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026
Webex Calling Service Maintenance: February 11, 2026
Completed - The scheduled maintenance has been completed.
Feb 11, 05:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 01:30 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, February 10, 2026, 13:30 UTC
Complete: Tuesday, February 10, 2026, 17:30 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable for the duration of the maintenance window.

The User Settings Portal will also be impacted.

Call processing is expected to remain unaffected.
Feb 5, 07:19 NZDT
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