Resolved -
Our technical team is happy that this issue is now completely resolved after a period of monitoring showed no further issues.
If you continue to experience issues please contact our Help Desk on 0800 835 376 or helpdesk@telesmart.co.nz
Jul 15, 15:21 NZST
Monitoring -
Our technical team has resolved the issue and is now monitoring the service for further reoccurrence. If you continue to experience issues please contact our Help Desk on 0800 835 376 or helpdesk@telesmart.co.nz
Jul 12, 11:46 NZST
Update -
Third party carriers continued to work towards a resolution overnight. Work is ongoing this morning but at this stage we are seeing no improvement. We apologise for the continued disruption and thank everyone for their patience.
Jul 12, 08:13 NZST
Identified -
Our technical team, working with Amazon peering support and our upstream carriers, have identified the suspected fault as an issue between two carriers in USA. Those carriers are being notified and we're hopeful of a speedy resolution.
Jul 11, 17:35 NZST
Update -
We have contacted our upstream provider about the issue and they are also investigating about the issue which is affecting connectivity from the Internet and other AWS services websites.
Jul 11, 14:11 NZST
Update -
"Our engineers have isolated the fault to an issue reaching services hosted in Amazon EC2 (US East), other AWS hosted services do not appear to be affected. We are actively working with our upstream carriers to resolve the issue".
Jul 11, 12:37 NZST
Investigating -
Telesmart would like to inform you that we are currently experiencing an issue with Some AWS services currently experiencing disruptions. Websites hosted on affected services may be temporarily unavailable.
Our technical team has been made aware and are currently investigating. We apologize for any inconvenience and appreciate your patience.
Jul 11, 11:05 NZST