Reason for Work: Firewall and Server platform upgrade Impact Expected: Loss of internet access and server access for up to 20 minutes Service Impacted: Managed Firewall and Hosted Servers Posted on
May 06, 2026 - 08:20 NZST
Resolved -
This incident has been resolved.
May 4, 07:40 NZST
Monitoring -
The fault was resolved and service restored around 15:50 NZST yesterday (30/04/2026). We have monitoring in place to ensure no further issues occur. Thanks for your patience during this event. An incident report will be generated for this event once the root cause has been identified. Please contact your Account Manager if you wish to receive this report.
May 1, 07:26 NZST
Investigating -
There has been a widespread outage causing connectivity problems with multiple customers over the entire country. Connectivity appears now to be returning. We will monitor the situation and investigate the root cause
Apr 30, 15:56 NZST