Update - A workaround has been put in place and inbound calls from PSTN are routing correctly. We will continue to monitor the situation and advise when the fault is resolved.
Sep 4, 23:01 NZST
Update - Our technical team have raised a fault with Microsoft for this issue.

Estimated time of resolution: To be determined

Next communication: 30 minutes
Sep 4, 11:42 NZST
Investigating - Telesmart would like to inform you that Microsoft are currently experiencing an issue with some inbound calls from PSTN to Microsoft Teams tenancies.
Our technical team are currently investigating.

Estimated time of resolution: To be determined

Next communication: 30 minutes
Sep 4, 10:52 NZST
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Past Incidents
Oct 30, 2020
Resolved - This incident has been resolved.
Oct 30, 22:58 NZDT
Investigating - Telesmart would like to inform you that there will be an outage to Cloud Calling (PSTN Calls) for Microsoft Teams on 30 October, during the times specified below.

Reason for Work: Emergency maintenance on high availability SBC cluster.
Impact Expected: Up to 2x 10 minute outages between 10pm and 12am (2 Hours) during the work window.
Services Impacted: Cloud Calling for Microsoft Teams – Incoming and Outgoing PSTN calls.

Please do not hesitate to contact us if you have any questions.
Oct 30, 16:47 NZDT
Oct 29, 2020

No incidents reported.

Oct 28, 2020

No incidents reported.

Oct 27, 2020

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Oct 26, 2020

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Oct 25, 2020

No incidents reported.

Oct 24, 2020

No incidents reported.

Oct 23, 2020

No incidents reported.

Oct 22, 2020

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Oct 21, 2020

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Oct 20, 2020

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Oct 19, 2020

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Oct 18, 2020

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Oct 17, 2020

No incidents reported.

Oct 16, 2020

No incidents reported.