Resolved - Services remain healthy and stable. The issue is now resolved.
We appreciate your patience while we addressed this service incident.
Posted Aug 18, 2025 - 15:00 NZST
Monitoring
Monitoring - Engineering has completed remediation activities and services are now restored.
We will continue to monitor to ensure service stability.
Posted Aug 18, 2025 - 14:34 NZST
Update
Identified - Engineering continues to work diligently to restore services.
Thank you for your continued patience as we address this service incident.
Posted Aug 18, 2025 - 14:21 NZST
Identified
identified - Engineering has identified the issue and we are working towards restoring services. We will continue to provide updates as they become available.
We appreciate your patience while we address this service incident.
Posted Aug 18, 2025 - 12:58 NZST
Update
Investigating - Upon further investigation, engineering has determined that the issue is impacting Webex Contact Center and Webex Calling subscribers in ANZ region and not just Australia.
All hands on the deck to help resolve the issue. We will share updates as and when they are available.
Posted Aug 18, 2025 - 12:36 NZST
Update
We are continuing to investigate this issue.
Posted Aug 18, 2025 - 12:21 NZST
Investigating
Investigating - Engineering is investigating an issue that may cause users in the Australia region to experience intermittent failures while placing or receiving calls.
We are working towards service restoration and apologize for any inconvenience this may cause.
Posted Aug 18, 2025 - 12:21 NZST
This incident affected: Hosted Voice Services (Cisco Webex).