We have been informed that the fibre cut has been repaired and services restored. If you continue to experience issues please contact our service desk on 0800 835 376 or firstname.lastname@example.org
Posted May 07, 2020 - 16:31 NZST
Posted May 07, 2020 - 13:03 NZST
Telesmart would like to inform you that a fibre cut has severed connections to some critical voice and data paths in the central and east coast of the north island of New Zealand. The fibre owner is aware of the issue and is working on restoration. Telesmart customers may experience some issues with inbound and outbound calls to these areas until the fault is resolved.
Estimated time of resolution: To be determined
Posted May 07, 2020 - 13:01 NZST
This incident affected: Hosted Voice Services (Cloud Calling for Microsoft Teams, Voice NOW, Telesmart SKY) and Carrier Voice Network (Softswitch).