Napier - Taupo fibre cut

Incident Report for Telesmart Ltd

Resolved

Our technical team is happy that this issue is now completely resolved after a period of monitoring showed no further issues.

If you continue to experience issues please contact our service desk on 0800 835 376 or helpdesk@telesmart.co.nz

Posted Mar 27, 2023 - 20:40 NZDT

Update

We are continuing to investigate this issue.

Posted Mar 27, 2023 - 09:20 NZDT

Investigating

Telesmart would like to inform you that we are currently experiencing an issue with network backhaul capacity due to another fibre cut on the east coast of the north island between Napier and Taupo.

Our vendor's technical team has been dispatched and are currently investigating.
Estimated time of resolution: To be determined

Posted Mar 27, 2023 - 09:20 NZDT