Widespread outage causing connectivity issues

Incident Report for Telesmart Ltd

Resolved

This incident has been resolved.

Posted May 04, 2026 - 07:40 NZST

Monitoring

The fault was resolved and service restored around 15:50 NZST yesterday (30/04/2026). We have monitoring in place to ensure no further issues occur. Thanks for your patience during this event. An incident report will be generated for this event once the root cause has been identified. Please contact your Account Manager if you wish to receive this report.

Posted May 01, 2026 - 07:26 NZST

Investigating

There has been a widespread outage causing connectivity problems with multiple customers over the entire country. Connectivity appears now to be returning. We will monitor the situation and investigate the root cause

Posted Apr 30, 2026 - 15:56 NZST