Telesmart System Status
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 2025 - 23:00 NZST
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, August 21, 2025, 11:00 UTC
Complete: Thursday, August 21, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.

Aug 21, 2025 23:00 - Aug 22, 2025 06:00 NZST

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Security as a Service Operational
90 days ago
100.0 % uptime
Today
FortiGate Firewalls Operational
90 days ago
100.0 % uptime
Today
FortiMail Filters Operational
90 days ago
100.0 % uptime
Today
FortiSandbox Appliances Operational
90 days ago
100.0 % uptime
Today
Juniper Firewalls Operational
90 days ago
100.0 % uptime
Today
Internet Services Operational
90 days ago
100.0 % uptime
Today
International Upstream Operational
90 days ago
100.0 % uptime
Today
Auckland Peering Exchanges ? Operational
90 days ago
100.0 % uptime
Today
Wellington Peering Exchanges Operational
90 days ago
100.0 % uptime
Today
Sydney Peering Exchanges Operational
90 days ago
100.0 % uptime
Today
Data Circuits / "Last Mile Access" Operational
90 days ago
100.0 % uptime
Today
AAPT Fibre Operational
90 days ago
100.0 % uptime
Today
Chorus EUBA/VDSL/HSNS Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Upper North Island Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Lower North Island Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Upper South Island Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Lower South Island Operational
90 days ago
100.0 % uptime
Today
Citylink Fibre - Wellington Operational
90 days ago
100.0 % uptime
Today
Citylink Fibre - Auckland Operational
90 days ago
100.0 % uptime
Today
Enable Fibre - Christchurch Operational
90 days ago
100.0 % uptime
Today
Ultra-fast Fibre - Hamilton Operational
90 days ago
100.0 % uptime
Today
Vector Fibre Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Upper North Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Lower North Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Upper South Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Lower South Island Operational
90 days ago
100.0 % uptime
Today
Hosted Video Conferencing Operational
90 days ago
100.0 % uptime
Today
Video NOW - Auckland Operational
90 days ago
100.0 % uptime
Today
Video NOW - Wellington Operational
90 days ago
100.0 % uptime
Today
Video NOW - Sydney Operational
90 days ago
100.0 % uptime
Today
Hosted Voice Services Under Maintenance
90 days ago
99.99 % uptime
Today
Cloud Calling for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Operator Connect for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Voice NOW ? Operational
90 days ago
100.0 % uptime
Today
Tendfor Contact Centre ? Operational
90 days ago
100.0 % uptime
Today
Dubber Recording ? Operational
90 days ago
100.0 % uptime
Today
Cisco Webex Under Maintenance
90 days ago
99.96 % uptime
Today
Colocation / Infrastructure as a Service Operational
90 days ago
100.0 % uptime
Today
Sydney Equinix SY3 Operational
90 days ago
100.0 % uptime
Today
Vocus Albany, Auckland Operational
90 days ago
100.0 % uptime
Today
Queen Street, Auckland Operational
90 days ago
100.0 % uptime
Today
Caduceus Datacentre, Wellington Operational
90 days ago
100.0 % uptime
Today
Murphy Street, Thorndon, Wellington Operational
90 days ago
100.0 % uptime
Today
Carrier Data Network Operational
90 days ago
100.0 % uptime
Today
AUS Datacentre - Sydney Equinix (SY3) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Queen Street, Auckland (TDC) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Vocus Albany, Auckland (VDC) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Datacom Orbit Drive, Auckland (ORB) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Datacom Kapua, Hamilton (KAP) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Murphy Street, Thorndon, Wellington (ATT) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Featherston Street, Wellington (CDC) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Enable Hornby, Christchurch (HNB) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Xtreme DC, Thorndon, Wellington (XDC) Operational
90 days ago
100.0 % uptime
Today
Carrier Voice Network Operational
90 days ago
100.0 % uptime
Today
Softswitch Operational
90 days ago
100.0 % uptime
Today
Tollfree Operational
90 days ago
100.0 % uptime
Today
Telesmart Website Operational
90 days ago
100.0 % uptime
Today
Status Page Notifications Operational
Email Outbound Delivery Operational
SMS Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Webex Calling Service Maintenance: August 22, 2025 Aug 22, 2025 01:00-07:00 NZST

Update - We will be undergoing scheduled maintenance during this time.
Aug 12, 2025 - 11:15 NZST
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, August 21, 2025, 13:00 UTC
Complete: Thursday, August 21, 2025, 19:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

User Settings Portal will be impacted.

Call processing should be unaffected.

Aug 12, 2025 - 11:12 NZST

Webex Calling Service Maintenance: August 26, 2025 Aug 26, 2025 23:00 - Aug 27, 2025 06:00 NZST

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, August 26, 2025, 11:00 UTC
Complete: Tuesday, August 26, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.

Posted on Aug 12, 2025 - 11:19 NZST

Webex Calling Service Maintenance: August 26, 2025 Aug 26, 2025 23:00 - Aug 27, 2025 06:00 NZST

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, August 26, 2025, 11:00 UTC
Complete: Tuesday, August 26, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.

Posted on Aug 20, 2025 - 08:08 NZST

Webex Calling Service Maintenance: August 28, 2025 Aug 28, 2025 00:00-07:00 NZST

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Wednesday, August 27, 2025, 12:00 UTC
Complete: Wednesday, August 27, 2025, 19:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

User Settings Portal will be impacted.

Call processing should be unaffected.

Posted on Aug 20, 2025 - 08:11 NZST

Webex Calling Service Maintenance: August 28, 2025 Aug 28, 2025 23:00 - Aug 29, 2025 06:00 NZST

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, August 28, 2025, 11:00 UTC
Complete: Thursday, August 28, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.

Posted on Aug 20, 2025 - 08:10 NZST

Webex Calling Service Maintenance: September 02, 2025 Sep 2, 2025 23:00 - Sep 3, 2025 06:00 NZST

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, September 02, 2025, 11:00 UTC
Complete: Tuesday, September 02, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.

Posted on Aug 21, 2025 - 08:30 NZST

Webex Calling Service Maintenance: September 04, 2025 Sep 4, 2025 23:00 - Sep 5, 2025 06:00 NZST

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, September 04, 2025, 11:00 UTC
Complete: Thursday, September 04, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.

Posted on Aug 21, 2025 - 08:24 NZST
Aug 22, 2025

No incidents reported today.

Aug 21, 2025
Completed - The scheduled maintenance has been completed.
Aug 21, 07:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 21, 00:00 NZST
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Wednesday, August 20, 2025, 12:00 UTC
Complete: Wednesday, August 20, 2025, 19:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

User Settings Portal will be impacted.

Call processing should be unaffected.

Aug 12, 11:14 NZST
Completed - The scheduled maintenance has been completed.
Aug 21, 06:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 23:00 NZST
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, September 02, 2025, 11:00 UTC
Complete: Tuesday, September 02, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.

Aug 20, 08:13 NZST
Aug 20, 2025
Completed - The scheduled maintenance has been completed.
Aug 20, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 19, 22:00 NZST
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, August 19, 2025, 11:00 UTC
Complete: Tuesday, August 19, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.

Aug 6, 08:29 NZST
Aug 19, 2025
Aug 18, 2025
Resolved - Resolved - Services remain healthy and stable. The issue is now resolved.

We appreciate your patience while we addressed this service incident.

Aug 18, 15:00 NZST
Monitoring - Monitoring - Engineering has completed remediation activities and services are now restored.

We will continue to monitor to ensure service stability.

Aug 18, 14:34 NZST
Update - Identified - Engineering continues to work diligently to restore services.

Thank you for your continued patience as we address this service incident.

Aug 18, 14:21 NZST
Identified - identified - Engineering has identified the issue and we are working towards restoring services. We will continue to provide updates as they become available.

We appreciate your patience while we address this service incident.

Aug 18, 12:58 NZST
Update - Investigating - Upon further investigation, engineering has determined that the issue is impacting Webex Contact Center and Webex Calling subscribers in ANZ region and not just Australia.

All hands on the deck to help resolve the issue. We will share updates as and when they are available.

Aug 18, 12:36 NZST
Update - We are continuing to investigate this issue.
Aug 18, 12:21 NZST
Investigating - Investigating - Engineering is investigating an issue that may cause users in the Australia region to experience intermittent failures while placing or receiving calls.

We are working towards service restoration and apologize for any inconvenience this may cause.

Aug 18, 12:21 NZST
Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025
Completed - The scheduled maintenance has been completed.
Aug 15, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 22:00 NZST
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, August 14, 2025, 11:00 UTC
Complete: Thursday, August 14, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Webex Calling for Carrier

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.

Aug 6, 08:25 NZST
Aug 14, 2025
Completed - The scheduled maintenance has been completed.
Aug 14, 07:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 14, 00:00 NZST
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Wednesday, August 13, 2025, 12:00 UTC
Complete: Wednesday, August 13, 2025, 19:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

User Settings Portal will be impacted.

Call processing should be unaffected.

Aug 6, 08:27 NZST
Aug 13, 2025
Completed - The scheduled maintenance has been completed.
Aug 13, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 12, 22:00 NZST
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, August 12, 2025, 11:00 UTC
Complete: Tuesday, August 12, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Webex Calling for Carrier

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.

Aug 6, 08:24 NZST
Aug 12, 2025
Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025
Completed - The scheduled maintenance has been completed.
Aug 8, 05:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 7, 22:00 NZST
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, August 07, 2025, 11:00 UTC
Complete: Thursday, August 07, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Webex Calling for Carrier / Webex Contact Center

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.

Aug 6, 08:20 NZST