Telesmart System Status

All Systems Operational

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View the status of all Telesmart products and services, and sign up for live updates.

Uptime over the past 90 days. View historical uptime.
Security as a Service Operational
90 days ago
100.0 % uptime
Today
FortiGate Firewalls Operational
90 days ago
100.0 % uptime
Today
FortiMail Filters Operational
90 days ago
100.0 % uptime
Today
FortiSandbox Appliances Operational
90 days ago
100.0 % uptime
Today
Juniper Firewalls Operational
90 days ago
100.0 % uptime
Today
Internet Services Operational
90 days ago
100.0 % uptime
Today
International Upstream Operational
90 days ago
100.0 % uptime
Today
Auckland Peering Exchanges ? Operational
90 days ago
100.0 % uptime
Today
Wellington Peering Exchanges Operational
90 days ago
100.0 % uptime
Today
Sydney Peering Exchanges Operational
90 days ago
100.0 % uptime
Today
Data Circuits / "Last Mile Access" Operational
90 days ago
100.0 % uptime
Today
AAPT Fibre Operational
90 days ago
100.0 % uptime
Today
Chorus EUBA/VDSL/HSNS Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Upper North Island Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Lower North Island Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Upper South Island Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Lower South Island Operational
90 days ago
100.0 % uptime
Today
Citylink Fibre - Wellington Operational
90 days ago
100.0 % uptime
Today
Citylink Fibre - Auckland Operational
90 days ago
100.0 % uptime
Today
Enable Fibre - Christchurch Operational
90 days ago
100.0 % uptime
Today
Ultra-fast Fibre - Hamilton Operational
90 days ago
100.0 % uptime
Today
Vector Fibre Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Upper North Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Lower North Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Upper South Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Lower South Island Operational
90 days ago
100.0 % uptime
Today
Hosted Video Conferencing Operational
90 days ago
100.0 % uptime
Today
Video NOW - Auckland Operational
90 days ago
100.0 % uptime
Today
Video NOW - Wellington Operational
90 days ago
100.0 % uptime
Today
Video NOW - Sydney Operational
90 days ago
100.0 % uptime
Today
Hosted Voice Services Operational
90 days ago
99.99 % uptime
Today
Cloud Calling for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Operator Connect for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Voice NOW ? Operational
90 days ago
100.0 % uptime
Today
Tendfor Contact Centre ? Operational
90 days ago
100.0 % uptime
Today
Dubber Recording ? Operational
90 days ago
100.0 % uptime
Today
Cisco Webex Operational
90 days ago
99.96 % uptime
Today
Colocation / Infrastructure as a Service Operational
90 days ago
100.0 % uptime
Today
Sydney Equinix SY3 Operational
90 days ago
100.0 % uptime
Today
Vocus Albany, Auckland Operational
90 days ago
100.0 % uptime
Today
Queen Street, Auckland Operational
90 days ago
100.0 % uptime
Today
Caduceus Datacentre, Wellington Operational
90 days ago
100.0 % uptime
Today
Murphy Street, Thorndon, Wellington Operational
90 days ago
100.0 % uptime
Today
Carrier Data Network Operational
90 days ago
100.0 % uptime
Today
AUS Datacentre - Sydney Equinix (SY3) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Queen Street, Auckland (TDC) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Vocus Albany, Auckland (VDC) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Datacom Orbit Drive, Auckland (ORB) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Datacom Kapua, Hamilton (KAP) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Murphy Street, Thorndon, Wellington (ATT) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Featherston Street, Wellington (CDC) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Enable Hornby, Christchurch (HNB) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Xtreme DC, Thorndon, Wellington (XDC) Operational
90 days ago
100.0 % uptime
Today
Carrier Voice Network Operational
90 days ago
100.0 % uptime
Today
Softswitch Operational
90 days ago
100.0 % uptime
Today
Tollfree Operational
90 days ago
100.0 % uptime
Today
Telesmart Website Operational
90 days ago
100.0 % uptime
Today
Status Page Notifications Operational
Email Outbound Delivery Operational
SMS Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Webex Calling Service Maintenance: October 08, 2025 Oct 8, 2025 00:00-07:00 NZDT

Update - We will be undergoing scheduled maintenance during this time.
Sep 25, 2025 - 15:04 NZST
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, October 07, 2025, 11:00 UTC
Complete: Tuesday, October 07, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Sep 23, 2025 - 10:23 NZST

Webex Calling Service Maintenance: October 09, 2025 Oct 9, 2025 01:00-08:00 NZDT

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Wednesday, October 08, 2025, 12:00 UTC
Complete: Wednesday, October 08, 2025, 19:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

User Settings Portal will be impacted.

Call processing should be unaffected.
Posted on Sep 29, 2025 - 08:23 NZDT

Webex Calling Service Maintenance: October 10, 2025 Oct 10, 2025 00:00-07:00 NZDT

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, October 09, 2025, 11:00 UTC
Complete: Thursday, October 09, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Posted on Sep 25, 2025 - 15:02 NZST

Webex Calling Service Maintenance: October 15, 2025 Oct 15, 2025 00:00-07:00 NZDT

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, October 14, 2025, 11:00 UTC
Complete: Tuesday, October 14, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Posted on Oct 02, 2025 - 14:41 NZDT

Webex Calling Service Maintenance: October 17, 2025 Oct 17, 2025 00:00-07:00 NZDT

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, October 16, 2025, 11:00 UTC
Complete: Thursday, October 16, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Posted on Oct 02, 2025 - 14:42 NZDT
Oct 6, 2025
Planned firewall maintenance – 05/10/2025
Completed - The scheduled maintenance has been completed.
Oct 6, 00:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 22:00 NZDT
Scheduled - Telesmart would like to inform you that there will be an outage to some services on this date during times specified below.

Reason for Work: Planned firewall software upgrade
Impact Expected: Some internet and healthlink services will be unavailable for up to 25 minutes within the work window.
Services Impacted: Internet, Healthlink

If you have any questions regarding this maintenance contact our Help Desk on helpdesk@telesmart.co.nz
or 0800 TELESMART (0800 835 376).
Sep 29, 11:57 NZDT
Oct 5, 2025
Webex Calling Service Maintenance: October 05, 2025
Completed - The scheduled maintenance has been completed.
Oct 5, 23:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 5, 20:30 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Sunday, October 05, 2025, 07:30 UTC
Complete: Sunday, October 05, 2025, 10:30 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling maintenance, device activation and registration will be unavailable.

Call processing should be unaffected.
Oct 3, 09:26 NZDT
Oct 4, 2025

No incidents reported.

Oct 3, 2025
Webex Calling Emergency Service Maintenance: October 3, 2025
Completed - The scheduled maintenance has been completed.
Oct 3, 06:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 02:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, October 02, 2025, 13:00 UTC
Complete: Thursday, October 02, 2025, 17:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Oct 2, 14:38 NZDT
Oct 2, 2025

No incidents reported.

Oct 1, 2025
Pingco Disruption Notice: Australia and New Zealand | 1-October-2025
Completed - The scheduled maintenance has been completed.
Oct 1, 07:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 06:00 NZDT
Scheduled - Below are the details of the disruption:

Summary of Notification:

Date and Time of Disruption Start: Wednesday, 1-October-2025 03:00 AM AEST
Date and Time of Disruption End: Wednesday, 1-October-2025 04:00 AM AEST
Duration: Up to 1 hour
Services Affected: VoIP traffic
Country / State Affected: AU and NZ

Disruption Details:
Our Partner Carrier has a scheduled network maintenance on 1st of October 2025, between the hours of 3:00AM to 4:00AM AEST, which will impact VoIP connectivity at our Melbourne Data Centre.

While redundancy is in place through our Sydney Data Centre, please be advised that calls may still be affected during this period (E.g. current calls routed through Melbourne).

What's the impact to users?
During the service window, we anticipate that services will experience several outages.
For the duration of the work, appropriate Engineers will be onsite managing and monitoring all aspects of the works.

Restoration of Service:
We anticipate that services will be fully restored at the end of the maintenance window. No additional works related to this disruption is expected.
Sep 24, 14:50 NZST
Sep 30, 2025
Webex Calling Service Maintenance: September 30, 2025
Completed - The scheduled maintenance has been completed.
Sep 30, 05:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 01:30 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Monday, September 29, 2025, 13:30 UTC
Complete: Monday, September 29, 2025, 17:30 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

User Settings Portal will be impacted.

Call processing should be unaffected.
Sep 25, 14:58 NZST
Sep 29, 2025

No incidents reported.

Sep 28, 2025

No incidents reported.

Sep 27, 2025

No incidents reported.

Sep 26, 2025
Webex Calling Service Maintenance: September 26, 2025
Completed - The scheduled maintenance has been completed.
Sep 26, 07:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 01:00 NZST
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, September 25, 2025, 13:00 UTC
Complete: Thursday, September 25, 2025, 19:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

User Settings Portal will be impacted.

Call processing should be unaffected.
Sep 16, 15:23 NZST
Webex Calling Service Maintenance: September 25, 2025
Completed - The scheduled maintenance has been completed.
Sep 26, 06:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 23:00 NZST
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, September 25, 2025, 11:00 UTC
Complete: Thursday, September 25, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Sep 16, 15:21 NZST
Sep 25, 2025
Webex Calling Service Maintenance: September 25, 2025
Completed - The scheduled maintenance has been completed.
Sep 25, 07:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 25, 00:00 NZST
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Wednesday, September 24, 2025, 12:00 UTC
Complete: Wednesday, September 24, 2025, 19:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

User Settings Portal will be impacted.

Call processing should be unaffected.
Sep 16, 15:24 NZST
Sep 24, 2025
Webex Calling Service Maintenance: September 23, 2025
Completed - The scheduled maintenance has been completed.
Sep 24, 06:00 NZST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 23:00 NZST
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, September 23, 2025, 11:00 UTC
Complete: Tuesday, September 23, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Sep 9, 15:56 NZST
Sep 23, 2025
Sep 22, 2025

No incidents reported.

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