Telesmart System Status

All Systems Operational

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View the status of all Telesmart products and services, and sign up for live updates.

Uptime over the past 90 days. View historical uptime.
Security as a Service Operational
90 days ago
100.0 % uptime
Today
FortiGate Firewalls Operational
90 days ago
100.0 % uptime
Today
FortiMail Filters Operational
90 days ago
100.0 % uptime
Today
FortiSandbox Appliances Operational
90 days ago
100.0 % uptime
Today
Juniper Firewalls Operational
90 days ago
100.0 % uptime
Today
Internet Services Operational
90 days ago
100.0 % uptime
Today
International Upstream Operational
90 days ago
100.0 % uptime
Today
Auckland Peering Exchanges ? Operational
90 days ago
100.0 % uptime
Today
Wellington Peering Exchanges Operational
90 days ago
100.0 % uptime
Today
Sydney Peering Exchanges Operational
90 days ago
100.0 % uptime
Today
Data Circuits / "Last Mile Access" Operational
90 days ago
99.99 % uptime
Today
AAPT Fibre Operational
90 days ago
100.0 % uptime
Today
Chorus EUBA/VDSL/HSNS Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Upper North Island Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Lower North Island Operational
90 days ago
100.0 % uptime
Today
Chorus NGA - Upper South Island Operational
90 days ago
99.99 % uptime
Today
Chorus NGA - Lower South Island Operational
90 days ago
100.0 % uptime
Today
Citylink Fibre - Wellington Operational
90 days ago
100.0 % uptime
Today
Citylink Fibre - Auckland Operational
90 days ago
100.0 % uptime
Today
Enable Fibre - Christchurch Operational
90 days ago
100.0 % uptime
Today
Ultra-fast Fibre - Hamilton Operational
90 days ago
100.0 % uptime
Today
Vector Fibre Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Upper North Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Lower North Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Upper South Island Operational
90 days ago
100.0 % uptime
Today
Vodafone Fibre - Lower South Island Operational
90 days ago
100.0 % uptime
Today
Hosted Video Conferencing Operational
90 days ago
100.0 % uptime
Today
Video NOW - Auckland Operational
90 days ago
100.0 % uptime
Today
Video NOW - Wellington Operational
90 days ago
100.0 % uptime
Today
Video NOW - Sydney Operational
90 days ago
100.0 % uptime
Today
Hosted Voice Services Operational
90 days ago
100.0 % uptime
Today
Cloud Calling for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Operator Connect for Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Voice NOW ? Operational
90 days ago
100.0 % uptime
Today
Tendfor Contact Centre ? Operational
90 days ago
100.0 % uptime
Today
Dubber Recording ? Operational
90 days ago
100.0 % uptime
Today
Cisco Webex Operational
90 days ago
100.0 % uptime
Today
Colocation / Infrastructure as a Service Operational
90 days ago
99.99 % uptime
Today
Sydney Equinix SY3 Operational
90 days ago
100.0 % uptime
Today
Vocus Albany, Auckland Operational
90 days ago
100.0 % uptime
Today
Queen Street, Auckland Operational
90 days ago
100.0 % uptime
Today
Caduceus Datacentre, Wellington Operational
90 days ago
99.95 % uptime
Today
Murphy Street, Thorndon, Wellington Operational
90 days ago
100.0 % uptime
Today
Carrier Data Network Operational
90 days ago
99.99 % uptime
Today
AUS Datacentre - Sydney Equinix (SY3) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Queen Street, Auckland (TDC) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Vocus Albany, Auckland (VDC) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Datacom Orbit Drive, Auckland (ORB) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Datacom Kapua, Hamilton (KAP) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Murphy Street, Thorndon, Wellington (ATT) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Featherston Street, Wellington (CDC) Operational
90 days ago
99.95 % uptime
Today
NZ Datacentre - Enable Hornby, Christchurch (HNB) Operational
90 days ago
100.0 % uptime
Today
NZ Datacentre - Xtreme DC, Thorndon, Wellington (XDC) Operational
90 days ago
100.0 % uptime
Today
Carrier Voice Network Operational
90 days ago
100.0 % uptime
Today
Softswitch Operational
90 days ago
100.0 % uptime
Today
Tollfree Operational
90 days ago
100.0 % uptime
Today
Telesmart Website Operational
90 days ago
100.0 % uptime
Today
Status Page Notifications Operational
Email Outbound Delivery Operational
SMS Delivery Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Webex Calling Service Maintenance: November 20, 2025 Nov 20, 2025 23:00 - Nov 21, 2025 07:00 NZDT

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, November 20, 2025, 10:00 UTC
Complete: Thursday, November 20, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Posted on Nov 10, 2025 - 07:42 NZDT

Webex Calling Service Maintenance: November 27, 2025 Nov 27, 2025 01:00-08:00 NZDT

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scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Wednesday, November 26, 2025, 13:00 UTC
Complete: Wednesday, November 26, 2025, 20:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

User Settings Portal will be impacted.

Call processing should be unaffected.
Posted on Nov 17, 2025 - 13:26 NZDT

Webex Calling Service Maintenance: December 02, 2025 Dec 2, 2025 23:00 - Dec 3, 2025 06:00 NZDT

Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, December 02, 2025, 10:00 UTC
Complete: Tuesday, December 02, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Posted on Nov 19, 2025 - 13:58 NZDT
Nov 20, 2025
Webex Calling Service Maintenance: November 20, 2025
Completed - The scheduled maintenance has been completed.
Nov 20, 09:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 02:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Wednesday, November 19, 2025, 13:00 UTC
Complete: Wednesday, November 19, 2025, 20:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

User Settings Portal will be impacted.

Call processing should be unaffected.
Nov 10, 07:44 NZDT
Nov 19, 2025
Webex Calling Service Maintenance: November 18, 2025
Completed - The scheduled maintenance has been completed.
Nov 19, 07:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 23:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, November 18, 2025, 10:00 UTC
Complete: Tuesday, November 18, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Nov 10, 07:39 NZDT
Nov 18, 2025
Nov 17, 2025
Network outage - Caduceus datacentre
Resolved - Our technical team has resolved the issue and all services have been restored on site..

If you continue to experience issues please contact our Help Desk on 0800 835 376 or helpdesk@telesmart.co.nz
Nov 17, 01:10 NZDT
Investigating - Telesmart would like to inform you that we are currently experiencing an issue with serviced based out of the Caduceus DC following planned work.

Our technical team has been dispatched to the site to investigate further.
Estimated time of resolution: To be determined

Next communication: 60 minutes
Nov 17, 00:10 NZDT
Planned Maintenance – 16 November 2025
Completed - The scheduled maintenance has been completed.
Nov 17, 00:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 22:00 NZDT
Scheduled - Telesmart would like to inform you that there will be an outage to some services on this date during times specified below.

Reason for Work: Firmware Upgrade on carrier network routers
Impact Expected: Upto 20 minutes
Services Impacted: Wellington based colocated devices, Hamilton based tail circuit and hosted firewalls.

If you have any questions regarding this maintenance contact our Help Desk on helpdesk@telesmart.co.nz
or 0800 TELESMART (0800 835 376).
Nov 10, 15:15 NZDT
Nov 16, 2025
Webex Calling Service Maintenance: November 16, 2025
Completed - The scheduled maintenance has been completed.
Nov 16, 18:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 15:30 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Sunday, November 16, 2025, 02:30 UTC
Complete: Sunday, November 16, 2025, 05:30 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling maintenance, device activations and registrations will be unavailable.

Call processing should be unaffected.
Nov 12, 09:36 NZDT
Nov 15, 2025

No incidents reported.

Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025
Webex Calling Service Maintenance: November 12, 2025
Completed - The scheduled maintenance has been completed.
Nov 12, 06:30 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 02:30 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Tuesday, November 11, 2025, 13:30 UTC
Complete: Tuesday, November 11, 2025, 17:30 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

User Settings Portal will be impacted.

Call processing should be unaffected.
Nov 10, 07:41 NZDT
Nov 11, 2025

No incidents reported.

Nov 10, 2025

No incidents reported.

Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Webex Calling Service Maintenance: November 07, 2025
Completed - The scheduled maintenance has been completed.
Nov 7, 07:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 00:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Thursday, November 06, 2025, 11:00 UTC
Complete: Thursday, November 06, 2025, 18:00 UTC

-- Affected Services --
Webex Calling / Webex Calling Wholesale / Cisco BroadCloud

-- User Experience --
During the Webex Calling Application Server maintenance, Control Hub, Rialto Market Portal, and programmatic Provisioning interfaces (Rialto API) may be temporarily unavailable during the duration of the maintenance window.

Wholesale customer and user provisioning will be impacted.

Call processing should be unaffected.
Oct 23, 15:11 NZDT
Nov 6, 2025
Webex Calling Service Maintenance: November 06, 2025
Completed - The scheduled maintenance has been completed.
Nov 6, 08:00 NZDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 01:00 NZDT
Scheduled - Scheduled - Webex Engineering has planned a maintenance window to support ongoing service maintenance and system upgrades.

-- Scheduled Maintenance Window --
Start: Wednesday, November 05, 2025, 12:00 UTC
Complete: Wednesday, November 05, 2025, 19:00 UTC

-- Affected Services --
Webex Calling / Cisco BroadCloud

-- User Experience --
Rialto portals (Service Provider Portal, Customer Admin Portal, Customer User Portal) and programmatic Provisioning interfaces (Rialto API) will be temporarily unavailable during the duration of the maintenance window.

User Settings Portal will be impacted.

Call processing should be unaffected.
Oct 29, 08:54 NZDT
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